Choose “Pick up” at checkout. We'll email you when your order is ready, usually within 24 hours for items in stock. Collect from our shop at Unit 1A St. Martins Walk, Dorking RH4 1UT, through the clocktower arch on the High Street. We're open Wednesday to Friday 09:00–17:00, Saturday 08:30–15:00 and Sunday 09:30–15:00. Please bring your order confirmation.

All orders are dispatched from our shop in Dorking, Surrey, in the United Kingdom.

When we hand your order to the courier, we'll email you a tracking code. Deliveries are made Monday to Friday during normal business hours, except on bank holidays and when we're closed.

Please check that:

• the packaging isn't damaged or tampered with, and
• the number of items matches your order.

If anything is damaged or missing, email hello@thecyclecollective.cc straight away with a description and photos, and we'll sort it out.

The courier will email you a link to choose a new delivery day. If the second attempt also fails, our team will try to contact you to arrange another delivery.

If we can't reach you within 10 days, the order is returned to us. If we still haven't heard from you 30 days after it arrives back with us, we'll cancel the order and refund what you paid, minus the return shipping and any courier storage charges. We'll confirm the cancellation and refund amount by email, and refund to your original payment method.

If you ask us to send it again before then, we'll redeliver it, with a new delivery charge plus the return and storage costs.

Orders delivered outside the UK may be subject to import duties, taxes or customs fees set by the destination country. These are outside our control and, where they apply, are payable by the recipient on delivery. For current rates, please check with your local customs office.

If you refuse to pay these charges, we'll refund your order minus the return shipping and any customs fees charged on its way back to us.

If an item you bought goes into a sale within 10 days of your purchase, we're happy to refund the difference. This doesn't apply if the same item (including colour and size) is no longer in stock on our site, if you originally bought it at a discounted price, or if we've already price-matched your order.