Shipping - Information and Cost
The Cycle Collective LTD. is constantly looking for the most reliable and cost effective international delivery services for each country. The products ordered are delivered to the address specified by the customer on the order form. Deliveries are made Monday through Friday during normal business hours, except on national holidays and during business closures. When the order is handed over to the shipping service, the customer will receive an email with the tracking code.
Delivery is considered complete when the products arrive to the customer at their specified address. Upon product delivery, the customer should carefully check:
- That the packaging is not damaged or otherwise altered.
- That the number of items delivered corresponds with the number indicated in the transport document.
Any damage to the packaging and products, or a discrepancy in the number of items, packages or other information, must be immediately reported by the customer who should contact us on firstname.lastname@example.org with a full description and supporting photos.
In case of non-delivery due the recipient's absence at specified address, the courier will send an email alert to the customer with a link that he or she can use to schedule a delivery day. The customer may indicate a date and general time. If it is not possible to complete the delivery on the agreed-upon day due to customer absence, Customer Service will attempt to contact the customer to schedule a new delivery. In the event that Customer Service is unable to contact the customer within 10 days, the order will be returned to us. After 30 days from the date on which the products were returned to us due to the inability to complete the delivery, the order will be cancelled. We will refund the amount paid by the customer, the net return shipping cost, and the cost of storing them at the courier's facility. The termination of the contract and the amount of the refund will be communicated via email. The refund amount will be credited via the payment method used by the customer. In the event that, before the expiration of the 30 days, the customer asks for the purchased products to be delivered again, we will proceed with a new delivery, subject to a delivery charge in addition to the cost of returning the products to us and the cost of storage.
International Custom Charges
Some international orders may incur a customs or import charge. The Cycle Collective does not have any control over these charges, as it is based on your own country's regulations and compliances. For more information, please contact your local customs office. Any charges incurred are to be paid by the customer upon order delivery.
For orders outside of the European Union, fees, taxes, and other possible charges are not included in the price of the product nor the shipping cost. These potential fees must be paid by the customer. If the customer does not pay these additional taxes, we will refund the order value minus the return cost and customs fees that may incur on it's way back to our warehouse.
Please note that local import fees vary by country and region. These taxes are to be paid by the customer.
Pricing within Europe includes taxes and duty fees.
Sale pricing adjustments
From time to time, we will run discounted pricing on specific items as part of a sale or promotion. Subject to the sentence below, we are happy to compensate the difference between the amount paid and the discounted price, if the item was purchased within 10 days of the commencement of the specific discount.
Please note that we are not able to offer any refund if the same item (inc. colour/size) is not in stock on the site at the time of the request, or if the item was originally purchased at a discounted sale price or we have already provided a price match on the order.