Klarna Explained
Klarna
Pay with Klarna
Klarna is available at checkout on our website, alongside card, Apple Pay, Google Pay, PayPal and Shop Pay. Choose how to pay with Klarna when you check out, and Klarna will show you the options available for your order, with their full terms, before you confirm anything.
At checkout
How it works
Ordering with Klarna works just like any other order on our site.
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You
Add to basket
Pick your bike, wheels or kit and head to checkout as normal.
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You
Select Klarna
Choose Klarna as your payment method at checkout.
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Klarna
Review your options
Klarna shows you the payment options available for your order and their terms. Nothing is confirmed until you agree.
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Us
We get your order moving
Once Klarna confirms your payment, we process and dispatch your order as normal.
Who to contact
Who looks after what
Klarna
Your payments, payment dates and Klarna account. For anything payment-related, use the Klarna app or visit Klarna's website.
klarna.com/ukThe Cycle Collective
Your order, delivery, returns and warranty, exactly as with any other order. Get in touch and we'll help.
Contact usQuestions
Klarna FAQs
Can I return something I paid for with Klarna?
Yes. Orders paid with Klarna follow our normal returns policy. When we process your refund, we let Klarna know and they update or refund your Klarna payments accordingly. You can track this in the Klarna app.
Who do I speak to about a payment?
Klarna handles all payments, so for questions about payment dates, amounts or your account, contact Klarna through the Klarna app or Klarna customer service.
Who do I speak to about my order?
Us. For delivery, returns, warranty or anything about the products themselves, call us on 0203 148 6764 or email hello@thecyclecollective.cc.
Where can I read Klarna's terms?
Klarna's services are provided by Klarna, not by The Cycle Collective. You can read Klarna's full terms and conditions at klarna.com/uk/terms-and-conditions.
Klarna's services are provided by Klarna. Full terms at klarna.com/uk/terms-and-conditions. Questions? Call us on 0203 148 6764 or email hello@thecyclecollective.cc.